Support
- FurrPets 2024 All right reserved.
\ (•◡•) / Get 20% OFF with CODE:XMAS24
Once your order is shipped, you'll receive a notification email with a tracking number. You can enter the tracking number on our website to get real-time updates about your shipment's journey.
If you're not satisfied with your purchase for any reason, please contact us within 30 days after delivery to initiate a return. Customers are responsible for the return shipping cost unless the item is defective or incorrect.
If an item is damaged in transit, please contact us promptly by emailing [email protected] within 3 business days of receiving your order, we'll reply you within 3 work days. Don't forget to send us a picture showing the damage.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5-10 business days.
We offer two shipping methods: Standard (7-20 business days for $8.99, free on orders over $79) and Express (3-10 business days for $15.99).
If you need to alter your shipping address after your order has been placed, please email [email protected] as soon as you can, we'll reply you within 3 work days.
If you did not receive the confirmation email within 24 hours, please check your spam folder. If it's not there, contact our customer support team at [email protected] for assistance, we'll reply you within 3 work days.
If you wish to exchange an item, please follow the return process and place a new order.
Once your order is placed, you will receive a confirmation email detailing your ordered items and shipping information. Your order will then be processed.
We try to process all orders within 1-3 business days, but times may vary during peak periods such as holidays or sales.
